OVERVIEW
Defective or Damaged Products
If you have received faulty or damaged products, please contact us within 7 days with images of the product. We will gladly send a replacement order or issue you a full refund.
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us, and we will gladly send out a replacement order or issue a full refund.
Returns
We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 7 days after receiving it. To do so, kindly get in touch with us here.
Lost or Stolen Packages
Shop@Velozexpress.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, the Website will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.